Tour Operators and Travel Agents

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Travelife principles

Travelife is  developed in close consultation with the business sector, taking into account recent developments and lessons learned in other sectors.

Travelife has been designed according to the following principles:

  • Transparent, comparable and accountable: one uniform system for travel companies consisting of one common set of standards and implementation process, ensuring consistency and comparability of audits and allowing sector wide benchmarking.
  • Sector wide : applicable to both small and (very) large companies and covering all types of travel companies including inbound, outbound and retail travel companies.
  • International: global availability of online tools in multiple languages.
  • Development oriented: a step by step  approach to help companies and their suppliers implement the Travelife standard gradually.
  • Knowledge-based: Travelife integrates learning to develop knowledge and skills for travel companies, accommodations, activity and excursion providers and consumers.
  • Supply chain oriented: taking into account the  supply chain of travel companies including transport, accommodation and excursion providers.  Offering easy tools to evaluate, manage, share and communicate supplier performances.
  • Efficient:  a common database of suppliers creates efficiencies and avoids duplicating audits. Data are shared between participants.
  • Unified communication: sector-wide logos and messages for communication in travel companies’ promotion materials.
  • Realistic and practical: criteria and actions based on what travel companies (can) do. 
  • Triple bottom line: integration of the full set of sustainability issues: environmental, social and economic.
  • State of the art: integration of major global standards and guidelines: EMAS III (including tourism sector reference document), ISO 14001, ISO 26001, Global Reporting Initiative, OECD standard for multinational companies and the Global Sustainable Tourism Council (GSTC) Criteria. 
  • Collaborative: Travelife enables involvement of relevant stakeholders  and destinations. The standards are supported by and developed with businesses, NGOs and  governments.

以下是Travelife的营运准则:

  • 信息透明化、可比性、责任担当:为旅游公司提供一个统一的系统,包括一套共同的标准和实施过程,确保审核的一致性和可比性,并允许在整个行业内进行基准测试。
  • 范围广:适用于小型和(非常)大型的企业,涵盖所有类型的旅游公司,包括入境、出境和零售旅游公司。
  • 国际性:在全球提供多种语言的在线工具。
  • 以发展为导向:采用循序渐进的方式,帮助公司及其供应商逐步实施Travelife标准。
  • 以知识为基础:Travelife整合了一套线上学习内容,为旅游公司、住宿、活动和游览供应商以及消费者开发相关知识和专业技能。
  • 以供应链为导向:考虑到旅游公司的供应链,包括运输、住宿和游览供应商。  提供简易的工具来帮忙评估、管理、分享和交流供应商的绩效。
  • 高效:提供统一的供应商数据库,帮助提高效率并避免生贺的内容重叠。参与者之间可共享数据。
  • 统一的交流:在旅游公司的宣传材料中和对外交流使用同一标示。
  • 实际性和实用性:标准和行动计划基于旅游公司实际情况来判定。
  • 三重底线:整合所有的可持续性问题:环境、社会和经济。
  • 最先进的:整合最新国际化标准和规章:包含EMAS III(包括旅游部门的参考文件)、ISO 14001、ISO 26001、GRI全球报告倡议、OECD经合组织的跨国公司标准和全球可持续旅游委员会(GSTC)标准。
  • 合作:Travelife带动相关的利益关联者和旅游目的地参与其中。这些标准得到了企业、无政府组织和政府的支持,并与之共同开发。
  • 非盈利:Travelife以成本为基础运行,所有收入将用于管理和改善系统和工具。* 信息透明化、可比性、责任担当:为旅游公司提供一个统一的系统,包括一套共同的标准和实施过程,确保审核的一致性和可比性,并允许在整个行业内进行基准测试。
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