Tour Operators and Travel Agents

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Standard and Criteria

International standard Sustainability themesReporting fieldsTravelife criteria

The standard helps you to manage the full range of sustainability (based on GSTC) and Corporate Social Responsibility (ISO 26000) themes and issues:

  • Energy efficiency and conservation
  • Water and waste management
  • Greenhouse gas emissions
  • Labour practices
  • Human rights
  • Community relations
  • Ecosystem conservation
  • Cultural impacts
  • Health and safety
  • Fair Business practices
  • Customer protection
  • Animal Welfare

More than 200 Travelife criteria and best practices include all relevant management areas of a travel company.

General operations

  • Sustainability Management
  • Legal requirements
  • Fair business practices

Office and retail operations

  • Labour practices and human rights (office and retail)
  • Community relations
  • Environment (office and retail)
    • Procurement
    • Water
    • Energy
    • Waste
    • Training and awareness raising

Supply Chain  Management

  • Transport
  • Accommodations
  • Excursions and activities
  • Local partners and representatives
  • Guides & group leaders
  • Destinations


  • Awareness raising and motivation
  • Customer rights

In case wish to obtain the full standard please contact Naut Kusters (

Travelife criteria

The Travelife Certification standard offers you a one-stop-shop.

The standard integrates both management and performance criteria and is based on leading international sustainability and CSR standards and guidelines:

  • EMAS III - The EU Eco Management and Audit Scheme 
  • ISO 14001 - Environmental management
  • UNEP - Tour Operators’ Initiative (company and supply chain management manuals)
  • GRI - Global Reporting Initiative, tour operator supplement
  • GSTC - Global Sustainable Tourism Council (GSTC) Industry Criteria 
  • OECD - Guidelines for multinational enterprises
  • ISO 26000 - Corporate Social Responsibility Guidelines and principles
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